ScanSticker Go Subscription Terms

Effective date: October 25, 2026

These terms explain what a ScanSticker Go subscription costs, how it is bought, how it renews and how to cancel it. They are part of the ScanSticker Go Terms of Service. The subscription and billing pages at app.go.scansticker.com are not open yet, so nothing can be bought there today; buying and managing a subscription, as these terms describe, happens there once those pages open. Until then, a new Company's free trial starts when it is created in the app, and pilot access is set up by ScanSticker. "We" means ScanSticker LLC. "You" and "the Company" mean the business that subscribes.

The short version

$19.99 a month per Company, which covers the owner, plus $9.99 a month for each team member (technician or admin), plus any tax we must collect.
A 14-day free trial for new Companies, with no payment details asked for. Team members are free during the trial. Subscribe during the trial and you keep the free days: the first charge comes when the trial ends. If you have not subscribed, we email the owner 3 days before the trial ends and on its last day. When it ends, the app becomes read-only until the owner subscribes. Nothing is deleted.
The subscription will be sold only on our website, at app.go.scansticker.com, once those pages open. We bill it through our payment processor, Stripe. It is not sold or billed through Apple.
It renews automatically every month until you cancel. We remind the owner once a year that it renews.
A seat added part way through a month is charged for the rest of that month. A seat removed stays until the next renewal, with no refund.
Cancel any time on our website. The app's "Manage billing" link opens the right page. Cancelling stops the next renewal, and you keep full use to the end of the month you paid for. We do not refund part of a month.
If a renewal payment fails, we try it again during a 14-day grace period while you keep full use. If it still fails, the app becomes read-only, and once the app offers export you can still export your records. Nothing is deleted for nonpayment, so if you come back your records are as you left them.

1. Price and what it covers

1.1 ScanSticker Go costs $19.99 a month per Company, which covers the owner, plus $9.99 a month for each team seat, in US dollars, plus any sales tax we are required to collect. There is no free plan.

1.2 Team seats. Each admin and each technician uses one team seat. There is no limit on the number of seats. The owner buys and removes seats on our website; the app invites people only into seats already bought, and a pending invitation holds a seat. During the free trial, team members are free; when subscribing, the owner chooses how many seats to keep.

1.3 Changing seats during a month. A seat added part way through a monthly period is charged at once for the rest of that period, in proportion to the days left, and then at the full seat price from the next renewal. A seat removed part way through a period stays bought, and usable, until the next renewal, and is not refunded; it is not charged again after that renewal.

1.4 The price does not include stickers or the costs of taking payments: Stripe's fees and our 0.5% fee on payments made through the app. Our fee is figured on the whole amount paid, tax and deposits included, and is capped at $5 on a bank payment. It is returned in proportion when a payment is refunded, returned in full when a bank payment fails before it clears, and kept when a dispute is lost. Cash and checks are free. Payments go through a new Stripe account the owner opens for the Company from the app. See section 6 of the Terms of Service.

1.5 Pilot companies. A Company in ScanSticker's pilot pays nothing for the free period its pilot agreement sets. When that period ends, these terms apply as for any Company, and the app asks the owner to subscribe.

2. Buying the subscription

2.1 On our website only. The subscription is sold only on our website, at https://app.go.scansticker.com, where, once those pages open, the owner signs up, subscribes and manages billing. Until then, a new Company's free trial starts when it is created in the app, and pilot access is set up by ScanSticker. The app does not sell it. During the trial, the owner and admins see the days left on the app's Home screen, with a Subscribe button that opens that page. Once the Company subscribes, the app shows the plan, the renewal date and a "Manage billing" link to the same page.

2.2 Who bills you. ScanSticker LLC bills the Company. Stripe, our payment processor, takes the payment on our website and keeps the card details, which never reach our servers. Subscription charges are separate from the Company's own Stripe account, which receives its customers' payments (section 1.4), and never come out of it. Apple does not sell, bill, renew or refund this subscription.

2.3 One subscription per Company. The subscription belongs to the Company, not to the person whose card pays for it. Only the owner can start, change or cancel it, or change the payment method. Admins and technicians cannot.

2.4 A new owner. When ownership passes to an admin (Terms of Service, section 3.5), the subscription stays with the Company and keeps renewing on the card on file until the new owner replaces it. From then on the new owner manages it and can replace the payment method on our website.

2.5 In-app purchase is not offered. If it is ever offered, these terms, the Terms of Service and the Privacy Policy change before that release.

3. Free trial

3.1 Each new Company gets one 14-day free trial. It starts when the owner creates the Company in the app, after these terms are shown. No payment details are asked for. Team members the owner invites during the trial are free until it ends.

3.2 During the trial, the owner and admins see how many days are left on the app's Home screen, with a Subscribe button that opens our website, where only the owner can subscribe.

3.3 The trial never turns into a paid subscription on its own. If it ends without a subscription, nothing is charged, the app becomes read-only as section 7 describes, with a prompt to subscribe, and nothing is deleted. Subscribing on our website restores full use.

3.4 Subscribing during the trial. If the owner subscribes before the trial ends, the Company keeps the rest of its free days. The first charge, $19.99 plus $9.99 for each team seat kept, is made when the trial ends, and that date becomes the monthly renewal date.

3.5 Trial-ending emails. If the Company has not subscribed, we email the owner 3 days before the trial ends and again on its last day, each with a link to subscribe. We send neither once the Company has subscribed.

4. Renewal and failed payments

4.1 The subscription renews automatically every month, on the same date as the first charge, at the price in effect then and for the team seats then bought, until you cancel.

4.2 We charge the payment method on file through Stripe, plus any tax we must collect.

4.3 We email the owner a confirmation after subscribing, with these terms, the renewal terms and how to cancel, and a receipt for each charge.

4.4 Once a year, on the anniversary of the first charge, we email the owner a reminder that the subscription renews every month, what it currently costs and how to cancel.

4.5 If a renewal charge fails, we tell the owner by email and in the app, and Stripe tries the charge again during a grace period of 14 days, while the owner gets reminders to update the payment method. The Company keeps full use during the grace period, and the owner can update the payment method on our website at any time. If the charge still fails when the grace period ends, the subscription lapses and the app becomes read-only (section 7). Nothing is deleted.

5. How to cancel

5.1 You can cancel at any time. Cancelling stops the next renewal; you keep full use until the end of the month you have paid for, then section 7 applies. Nothing is refunded for the rest of that month (section 6).

5.2 Cancel on our website. Once the billing pages open, sign in as the owner at https://app.go.scansticker.com, open the billing page and choose Cancel. The app's "Manage billing" link opens the same page. No call or email is needed, though you may also write to support@scansticker.com.

5.3 We email the owner to confirm the cancellation.

5.4 Deleting the app from a phone, or deleting a user's account, does not cancel the subscription. A team member who deletes their own account, or is removed, frees their seat; the seat stays bought, and keeps being charged, until the owner removes it on our website (section 1.3). Deleting the Company does cancel the subscription, at once (section 7.4). The owner cannot delete their own account while they own the Company (Terms of Service, section 12.2).

6. Refunds

6.1 Nothing is charged during the free trial.

6.2 We do not refund part of a month or a removed seat. When you cancel, the next renewal stops and the Company keeps full use until the end of the month it has paid for.

6.3 Deleting the Company cancels the subscription at once, so no further charges are made. The rest of a month already paid is not refunded.

6.4 If we end ScanSticker Go for everyone (Terms of Service, section 20.3), we refund the unused part of any month already paid.

7. What happens when the trial or a subscription ends

7.1 The account becomes read-only when the trial ends without a subscription, when a cancelled subscription reaches the end of its paid period, or when the 14-day grace period after a failed renewal ends without payment (section 4.5).

7.2 While the account is read-only:

users can view records, and, once the app offers export, the owner and admins can export them, with the owner emailed each time;
staff cannot create or change records;
requests from stickers (and the customer page, once offered) still arrive;
your customers can still pay through links already sent, through the Company's Stripe account, and those payments are recorded; our 0.5% fee still applies;
receipts still go out, but reminders and appointment emails stop;
work captured on a phone before the account became read-only still syncs;
the owner can still remove a team member, demote an admin or withdraw an invitation;
the app prompts the owner to subscribe at app.go.scansticker.com.

Subscribing restores full use.

7.3 Nothing is deleted for nonpayment or because a trial ended. We keep the Company's records, read-only, so that if it subscribes it finds all its data as it left it. Once archiving is offered, archived customers are never deleted on their own either, during a lapse or at any other time (Terms of Service, section 12.3). The records stay until the Company subscribes or the owner has the Company deleted. Once deleting customers is offered, a customer already in its 30-day "Deleting" hold (Terms of Service, section 12.4) is not deleted while the account is read-only: the hold pauses, and resumes with the days it had left when the Company pays again. The owner or an admin can still restore that customer while the account is read-only.

7.4 Deleting the Company. The app does not yet let the owner delete the Company; until it does, the owner asks for deletion by emailing support@scansticker.com, at any time, including during the trial or while the account is read-only. Once the app offers deletion, it will offer an export first. Deleting the Company cancels the subscription at once, so no further charges are made, and deletes the owner's sign-in. Invoices, payments, signed estimate approvals and the exemption certificates that support exempt invoices stay as locked records (Terms of Service, section 12.5).

8. Price changes

8.1 We may change the price. We tell the owner by email and in the app 30 days before it applies, with the new price, its start date and how to cancel. It applies from the first renewal after that. Cancel before then if you do not want it.

9. What we show before you subscribe

9.1 The subscription page on our website shows, next to the subscribe button and before any charge: the $19.99 monthly price, the $9.99 monthly price of each team seat and the number of seats chosen, plus any tax; that the subscription renews automatically every month until cancelled; the date of the first charge (the trial's end, when subscribing during the trial); how seats added or removed during a month are charged; that part months are not refunded; how to cancel; and links to these terms, the Terms of Service and the Privacy Policy.

9.2 The owner agrees with a separate checkbox, not ticked in advance, that reads: "I agree that my ScanSticker Go subscription renews automatically every month at the price shown until I cancel, and that I can cancel at any time at app.go.scansticker.com."

9.3 After purchase we send the confirmation in section 4.3, then the yearly reminder in section 4.4, and notice before any price change (section 8) or material change to these terms (Terms of Service, section 14.4).

9.4 The trial-ending email sent 3 days before the end reads:

Subject: Your ScanSticker Go trial ends in 3 days

The free trial for {Company name} ends on {trial end date}. To keep full use, subscribe for $19.99 a month, plus $9.99 a month for each team member you keep, plus any tax we must collect, at [Subscribe]. It renews automatically every month until you cancel, and you can cancel any time at app.go.scansticker.com. Part months are not refunded. If you do not subscribe, your records become read-only and nothing is deleted.

On the last day, the same email is sent with the subject "Your ScanSticker Go trial ends today".

9.5 In the app, the trial screen states the 14-day trial, that no payment details are needed, and that if the trial ends without a subscription the app becomes read-only and nothing is deleted.